Avoid the 'Do Not Rent' List: What Your Car Rental Company Won't Tell You
Understanding the "Do Not Rent" (DNR) List and How to Avoid It
Every car rental company maintains a "do not rent," or DNR, list that includes the names of customers who are no longer allowed to rent vehicles. This list is often used by companies like Hertz, Avis, and Enterprise to prevent individuals from renting cars if their behavior or actions have led to issues. Even top-tier loyalty members can be banned under certain circumstances.
As a consumer advocate, I've seen countless travelers reach out with concerns about being placed on these lists. Most of them had no idea that their actions could lead to such severe consequences. These customers typically want to be removed from the DNR list so they can continue using their preferred rental companies.
While some people do get off the list, it's rare. Unlike airlines and cruise lines, which often ban passengers for life, car rental companies may offer some leniency. However, the path to removal depends entirely on how the traveler ended up on the list in the first place.
Violating the Rental Contract: A Common Path to the DNR List
One of the most common reasons for being added to the DNR list is violating the terms of your rental contract. For example, Sean O., a Hertz President’s Circle member, found himself on the list after extending his rental without informing the company.
Sean was working as an insurance adjuster in Florida during a hurricane. Due to poor communication and spotty service, he extended his rental without contacting Hertz. He eventually called the company but was too late. His account was already blacklisted, and he received a notice that his privileges were permanently suspended.
Despite his attempts to explain the situation, Sean remained on the DNR list until I intervened. After presenting his case to Hertz, the company agreed to remove him from the list, provided he followed proper procedures in the future.
This experience highlights the importance of adhering to your rental contract and communicating any changes to the company. Always request confirmation of any modifications to your agreement, and remember that different branches may have varying policies.
Filing a Credit Card Dispute: A Risky Move
Another way to end up on the DNR list is by filing a credit card dispute over fees. Monica V., a former Thrifty customer, discovered this after disputing a $555 cleaning fee. She believed she wasn’t responsible for the charge because no one smoked in the vehicle. However, when she won the dispute, she was surprised to find herself on the DNR list.
Winning a credit card dispute doesn't mean the issue is resolved with the rental company. In fact, it often leads to further action, such as sending the debt to collections. This can damage your credit rating and make it difficult to rent a car in the future.
Monica’s story shows that it’s better to resolve disputes directly with the rental company rather than through credit card disputes. If you're unsure about a fee, contact the company first and seek a resolution before taking more drastic steps.
Threats and Poor Behavior: A Quick Way to Be Banned
Even the most loyal customers can be banned for inappropriate behavior. Gordon M., a former Hertz President’s Circle member, lost his privileges after confronting an employee at the counter. He became frustrated when an agent questioned his discount code and began insulting her. The incident escalated quickly, leading to his permanent ban from Hertz and even Sixt.
Gordon’s experience demonstrates that aggressive behavior toward employees can have long-term consequences. Companies are free to refuse service to problematic customers, and once you’re on the DNR list, it's rarely easy to be removed.
Tips to Avoid the DNR List
To avoid ending up on the DNR list, follow these guidelines:
- Abide by your rental contract: Never extend your rental without notifying the company.
- Avoid credit card disputes: Resolve issues directly with the rental company whenever possible.
- Maintain respectful behavior: Even in frustrating situations, treat employees with courtesy and professionalism.
If you encounter problems with a car rental company, cruise line, airline, or other service provider, don’t hesitate to seek help. You can reach out to organizations like Consumer Rescue for assistance. Remember, the best way to avoid being banned is to act responsibly and communicate clearly with the companies you use.